Thai Airways Lost and Found

Lost and Found

If you have misplaced an item during your Thai Airways journey or within the airport, assistance is available to help locate it. The Lost and Found service allows passengers to report missing belongings and arrange for their recovery.

Please follow the steps below to submit a report and retrieve your item.

Items Left on Board the Aircraft

Items left onboard Thai Airways flights arriving at Kansai International Airport are collected after landing by cabin crew and transferred to ground handling staff for documentation and storage.

Items Lost at the Airport

Items misplaced within Kansai International Airport terminals, including check-in areas, security checkpoints, and boarding gates, are handled by the airport’s lost and found office.

Baggage-Related Lost Property

Passengers arriving at Kansai International Airport must report delayed or missing baggage immediately at the baggage service counter. A Property Irregularity Report (PIR) is issued for tracking and follow-up.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a description of the missing item when reporting at Kansai International Airport or through Thai Airways customer service channels.

Recovery and Collection

Recovered items at Kansai International Airport are stored for a limited period. Passengers must present valid identification and proof of ownership to collect their belongings. Delivery arrangements may be available depending on location.

Passenger Advice

Passengers traveling through Kansai International Airport are advised to keep valuable items in cabin baggage. The airline does not accept responsibility for unsecured belongings left onboard or within airport premises.

For further information on lost and found inquiries, please contact Thai Airways Service Hotline at Tel: 0570 064 015 [Domestic calls only] / +81 6 6202 5161.