Thai Vietjet Air Cancellation and Refund Policy

Cancellation and Refund Policy

Thai Vietjet Air provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Bookings made through Thai VietJet Air for departures from Kansai International Airport may be canceled within 24 hours of purchase if eligibility requirements are met.

Non-Refundable Tickets

Basic and promotional fares do not allow refunds. Once canceled, the ticket value is not returned unless specified under fare conditions.

Refundable Tickets

Flexible fare options allow changes and cancellations with applicable fees. Refunds are processed based on fare rules, either to the original payment method or as travel credit.

How to Cancel

Passengers may cancel or modify bookings for flights departing from Kansai International Airport through Thai VietJet Air’s website, mobile application, or customer service channels using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare categories, airline-initiated cancellations, or major schedule changes affecting flights from Kansai International Airport. Unused taxes and optional services may also be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original payment method or as credit depending on fare conditions. Processing timelines depend on the payment provider.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only if the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Thai Vietjet Air Japan Office directly at Tel: +81 50 5482 5539.