Thai Vietjet Air Lost and Found

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Lost and Found

If you've lost an item during your Thai Vietjet Air flight or at the airport, Thai Vietjet Air is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Left on Board the Aircraft

Items left onboard Thai VietJet Air flights arriving at Kansai International Airport are collected after landing by cabin crew and handed over to ground handling staff for documentation and storage.

Items Lost at the Airport

Items misplaced within Kansai International Airport terminals, including check-in areas, security checkpoints, and boarding gates, are handled by the airport’s lost and found office.

Baggage-Related Lost Property

Passengers arriving at Kansai International Airport must report delayed or missing checked baggage immediately at the baggage service counter. A report is issued for tracking purposes.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a clear description of the missing item when reporting at Kansai International Airport or through Thai VietJet Air customer service channels.

Recovery and Collection

Recovered items at Kansai International Airport are stored for a limited period. Passengers must present identification and proof of ownership for collection. Delivery arrangements may be available depending on location.

Passenger Advice

Passengers traveling through Kansai International Airport are advised to keep valuables in carry-on baggage. The airline does not accept responsibility for unsecured items left onboard or within airport premises.

For further information on lost and found inquiries, please contact Thai Vietjet Air Service Hotline at Tel: +81 50 5482 5539.

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