Tigerair Taiwan Cancellation and Refund Policy

Cancellation and Refund Policy

Tigerair Taiwan provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Bookings made through Tigerair Taiwan for departures from Kansai International Airport may be canceled within 24 hours of purchase if eligibility conditions are met.

Non-Refundable Tickets

Promotional fares do not allow refunds. Once canceled, the ticket value is not returned unless specified under fare rules.

Refundable Tickets

Bundle fares that include flexibility allow changes or cancellations with applicable penalties or fare differences, depending on ticket conditions.

How to Cancel

Passengers may cancel or modify bookings for flights departing from Kansai International Airport through Tigerair Taiwan’s website, mobile app, or customer support channels using the booking reference.

Refund Policy

Eligible Refunds

Refunds are provided for eligible fare types, airline-initiated cancellations, or major schedule changes affecting departures from Kansai International Airport. Unused taxes and optional services may be refunded where applicable.

Refunds Processing and Timing

Approved refunds are processed to the original payment method or as travel credit depending on fare conditions. Processing time depends on banking and payment providers.

Excess Baggage Fees Refund

Prepaid baggage fees are refundable only when the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Tigerair Taiwan Japan Office directly at Tel: 050 5211 1017 / +886 2 7753 1088.