Turkish Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Turkish Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Passengers may cancel a ticket within 24 hours of purchase for a full refund, provided the departure is at least seven days away. No cancellation fee applies during this period.

After 24 Hours

Once the risk-free window has passed, cancellation rules depend on the fare type:

Refundable Tickets:

These can be canceled before departure with the balance refunded after any applicable service fees.

Non-Refundable or Promotional Fares:

Heavily discounted tickets may not be refundable. In such cases, only government taxes may be returned.

Domestic Turkish Fares:

Some domestic fares may not be eligible for refund once the departure time is less than 12 hours away.

No-Show Passengers:

If a traveler fails to cancel before departure and does not board the flight, refund eligibility is limited. Often, only taxes and certain fees are refundable.

How to Cancel a Booking

Cancellations can be made through:

• The airline’s website or mobile app under Manage Booking

• A Turkish Airlines ticket office

• Customer service

• The travel agent used for booking

Eligible Refunds

Approved refunds are returned to the original payment method. Refundable fares are typically refunded in full, minus any service fees.

Airline-Initiated Cancellations

If Turkish Airlines cancels a flight or makes a major schedule change that the passenger does not accept, a full refund is generally offered.

Processing Time

Refund processing typically takes between 7 and 20 business days, depending on the payment method and booking channel.

Ticketing Fees

Certain service charges, such as ticket-issuing fees, may not be refundable even when the ticket itself is eligible.

Baggage Fees

If the flight is canceled by the airline:

The airlines will refund prepaid baggage fees automatically or allow you to use the credit on your rebooked flight. You can usually request a full refund through the airline’s website or customer service.

If you cancel the flight yourself:

Prepaid baggage fees are often non-refundable, unless you booked a refundable fare or the airline’s policy explicitly allows it.

For more detailed assistance on cancellation and refund terms, please contact Turkish Airlines Japan Office directly at Tel: +81 3 3435 0421 / +81 3 6837 2337.