T'way Air Cancellation and Refund Policy

Cancellation and Refund Policy

T'way Air provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Tickets booked through T’way Air for flights departing from Kansai International Airport may be canceled within 24 hours of purchase if eligibility conditions are met.

Non-Refundable Tickets

Promotional fares do not permit refunds. Once canceled, the ticket value is not returned unless specified under fare conditions.

Refundable Tickets

Flexible fare types allow cancellations with refunds issued to the original form of payment, subject to applicable fees and fare rules.

How to Cancel

Passengers may cancel or modify bookings for flights from Kansai International Airport through T’way Air’s website, mobile application, or customer service center using the reservation number.

Refund Policy

Eligible Refunds

Refunds are available for eligible fare categories, flight cancellations by the airline, or major schedule changes affecting departures from Kansai International Airport.

Refunds Processing and Timing

Approved refunds are processed to the original payment method. Processing time depends on payment providers and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only if the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact T'way Air Japan Office directly at Tel: +81 6 6224 0123.