Vietjet Air Lost and Found

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If you've lost an item during your Vietjet Air flight or at the airport, Vietjet Air is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Left on Board the Aircraft

Items left onboard VietJet Air flights arriving at Kansai International Airport are collected by cabin crew and ground staff after disembarkation. These items are documented and transferred to the airline’s designated handling team.

Items Lost at the Airport

Items misplaced within Kansai International Airport terminals, including check-in areas, security checkpoints, and boarding gates, are managed by the airport’s lost and found office.

Baggage-Related Lost Property

Passengers arriving at Kansai International Airport must report delayed or missing checked baggage immediately at the baggage service counter. A report is issued for tracking and follow-up actions.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a description of the lost item when reporting at Kansai International Airport. Reports may be submitted at the airport or through VietJet Air customer service channels.

Recovery and Collection

Recovered items at Kansai International Airport are stored for a limited period. Passengers must present valid identification and proof of ownership for collection. Delivery arrangements may be available depending on location.

Passenger Advice

Passengers traveling through Kansai International Airport must keep valuable items in cabin baggage at all times. The airline does not accept responsibility for unsecured personal belongings left onboard or within airport premises.

For further information on lost and found inquiries, please contact Vietjet Air Service Hotline at Tel: +81 50 5482 5538.

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