Vietnam Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Vietnam Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Tickets issued by Vietnam Airlines for departures from Kansai International Airport may be canceled within 24 hours of booking if eligibility conditions are met.

Non-Refundable Tickets

Promotional and restricted fares do not allow refunds. Once canceled, the ticket value is not returned unless specified under fare rules.

Refundable Tickets

Flexible fare categories allow cancellation with refunds processed to the original payment method, subject to fare conditions.

How to Cancel

Passengers may cancel or modify bookings for flights from Kansai International Airport through Vietnam Airlines’ website, ticket offices, or customer service using the booking reference.

Refund Policy

Eligible Refunds

Refunds are available for eligible fare types, flight cancellations by the airline, or significant schedule changes affecting departures from Kansai International Airport. Unused taxes and optional services may also be refunded.

Refunds Processing and Timing

Approved refunds are processed to the original form of payment. Processing time depends on the payment provider and banking procedures.

Excess Baggage Fees Refund

Prepaid baggage fees are refunded only if the airline cancels the flight. Voluntary cancellations do not qualify for baggage fee refunds.

For more detailed assistance on cancellation and refund terms, please contact Vietnam Airlines Japan Office directly at Tel: +81 6 4708 0900.