Vietnam Airlines Lost and Found

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If you've lost an item during your Vietnam Airlines flight or at the airport, Vietnam Airlines is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Left on Board the Aircraft

Items left onboard Vietnam Airlines flights arriving at Kansai International Airport are collected by cabin crew and ground personnel after disembarkation. These items are recorded and transferred to the airline’s handling team.

Items Lost at the Airport

Items misplaced within Kansai International Airport terminals, including check-in areas, security checkpoints, and boarding gates, are handled by the airport’s lost and found office.

Baggage-Related Lost Property

Passengers arriving at Kansai International Airport must report delayed or missing baggage immediately at the baggage service counter. A Property Irregularity Report (PIR) is issued for tracking and follow-up.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a description of the lost item when reporting at Kansai International Airport. Reports may also be submitted through Vietnam Airlines customer service channels.

Recovery and Collection

Recovered items are stored for a limited period at Kansai International Airport. Passengers must present valid identification and proof of ownership to collect their belongings. Delivery arrangements may be available.

Passenger Advice

Passengers traveling through Kansai International Airport must keep valuable items in cabin baggage at all times. The airline does not accept responsibility for unsecured belongings left onboard or within airport premises.

For further information on lost and found inquiries, please contact Vietnam Airlines Service Hotline at Tel: +81 6 4708 0900.

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