Virgin Atlantic Lost and Found

Lost and Found

If an item is misplaced during a Virgin Atlantic journey or within the airport, assistance is provided through ANA or the airport authority.

Items Left on Board the Aircraft

Items left onboard flights arriving at Kansai International Airport are collected after arrival and transferred to ground personnel for documentation and safekeeping.

Items Lost at the Airport

Items misplaced within terminal facilities are handled by the airport’s lost property office.

Baggage-related Lost Property

Passengers must report delayed or missing checked baggage immediately upon arrival at the baggage service counter. A Property Irregularity Report (PIR) is issued for tracing.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a description of the missing item when submitting a report through ANA or Virgin Atlantic customer service.

Recovery and Collection

Recovered items are stored for a limited period. Identification and proof of ownership are required for collection. Delivery arrangements may be available depending on location.

Passengers are advised to retain valuables in cabin baggage.

For further information on lost and found inquiries, please contact Virgin Atlantic Service Hotline at Tel: 0570 029 709 (Local) / +81 3 6741 1120 (ANA).