Virgin Australia Cancellation and Refund Policy

Cancellation and Refund Policy

Virgin Australia provides cancellation and refund options depending on fare conditions and ticket type for itineraries involving Kansai International Airport.

Cancellation Policy

24-Hour Cancellation Rule

Tickets may be eligible for cancellation within 24 hours of booking, subject to fare conditions and booking channel rules.

Non-Refundable Tickets

Lower fare categories such as Lite fares do not include refunds after cancellation. Ticket value may be forfeited or converted into credit depending on fare rules.

Flexible Tickets

Choice, Flex, and Business fares allow cancellations with partial or full refunds, subject to applicable service fees and fare conditions.

How to Cancel

Passengers can cancel bookings through the airline’s website, customer service, or travel agents using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for eligible fare types, airline-initiated cancellations, or significant schedule changes affecting flights linked to Kansai International Airport. Refundable elements may include unused ticket value and applicable taxes.

Refund Processing and Timing

Refunds are processed to the original form of payment. Processing time depends on the payment provider and banking systems.

Ancillary Services Refund

Fees for optional services such as seat selection or prepaid baggage are refunded only when flights are canceled by the airline. Voluntary cancellations do not qualify unless specified under fare rules.

For more detailed assistance on cancellation and refund terms, please contact Virgin Australia Japan Office directly at Tel: +81 120 406 498 (Japan) / +61 7 3119 7089 (Australia).