Virgin Australia Lost and Found

Lost and Found

Passengers who lose items during travel on Virgin Australia itineraries can report and recover belongings through the relevant service channels.

Items Left on Board the Aircraft

Items left onboard aircraft are handled by the operating airline. Cabin crew collect and transfer items to ground staff upon arrival at Kansai International Airport.

Items Lost at the Airport

Items misplaced within Kansai International Airport terminals are managed by the airport’s lost and found office, including areas such as check-in counters, security checkpoints, and boarding gates.

Baggage-Related Lost Property

Passengers must report delayed or missing baggage immediately at the baggage service counter of the operating airline. A Property Irregularity Report (PIR) is issued for tracking purposes.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a detailed description of the missing item when submitting a report.

Recovery and Collection

Recovered items are stored for a limited period. Collection requires valid identification and proof of ownership. Delivery arrangements may be available.

Passenger Advice

Passengers are advised to retain valuables in cabin baggage. Liability for unattended items left onboard or within airport premises is not accepted.

For further information on lost and found inquiries, please contact Virgin Australia Service Hotline at Tel: +81 120 406 498 (Japan) / +61 7 3119 7089 (Australia).