Virgin Australia Lost and Found

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If you've lost an item during your Virgin Australia flight or at the airport, Virgin Australia is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Virgin Australia Lost and Found
Lost and Found

Follow these steps to report and recover your lost items.

Delayed Baggage

If your baggage is delayed with Virgin Australia, here’s how to resolve it:

  1. Report Immediately: If your baggage is delayed, notify the Baggage Services at the airport immediately.

  2. Track Progress: You’ll receive a 10-character reference number to track your baggage via WorldTracer.

  3. Contact Virgin Australia: If your baggage isn't found within 7 days, the claims process begins. For assistance, call the Baggage Contact Centre:

    4. Virgin Australia Lost and Found Contact Information

    Australia

    Tel: 1300 170 91


    New Zealand

    Tel: 0800 443 744


    USA

    Tel: 1833 301 7565


    All other Countries

    Tel: +61 7 3295 2257

  4. Emergency Expenses: If delayed over 24 hours, submit an Emergency Expenses Claim on Virgin Australia website for reasonable costs.


Damaged Baggagee

If your baggage has been damaged while traveling with Virgin Australia, here's what to do:

  1. Report Damage: Notify the Baggage Services office immediately at the airport if your baggage is damaged.

  2. Submit a Claim: If unable to report at the airport, submit a Baggage Claim Form on Virgin Australia website within the specified timeframe.

  3. Liability Details: Refer to the Conditions of Carriage for liability details on damaged baggage.

  4. Contact for Help: If needed, reach the Baggage Contact Centre for support.


Lost Property & Baggage

If you have lost an item or baggage while traveling with Virgin Australia, follow these steps:

  1. Lost Items Onboard or at the Airport: For items left onboard the aircraft, contact Virgin Australia's Baggage Services office. For items left in other areas of the airport, reach out to the airport's lost and found office. They can help you track down any missing belongings.

  2. Lost Checked Baggage: If your baggage is lost, file a report using the Baggage Claim Form on Virgin Australia website.

  3. Claims Process: Submit the claim within the required timeframe:

  4. Ongoing Search: Virgin Australia will continue searching until the baggage or item is found or the claim is resolved.

  5. Assistance: Contact the Baggage Contact Centre for updates.


For further information on lost and found inquiries, please contact Virgin Australia Service Hotline at Tel: +61 7 3295 2257 / 1300 170 911.



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