Xiamen Air Cancellation and Refund Policy

Cancellation and Refund Policy

Xiamen Air provides ticket cancellation and refund options in accordance with fare conditions and regulatory requirements. The policies applicable to flights departing from Kansai International Airport are outlined below:

Cancellation Policy:

24-Hour Cancellation Rule

Tickets booked for Xiamen Air flights may be canceled within 24 hours of purchase if the departure date meets eligibility conditions specified at the time of booking.

Non-Refundable Tickets

Certain discounted fare categories do not allow refunds after cancellation. These tickets may only permit date changes subject to penalties and fare differences.

Refundable Tickets

Flexible fare types allow cancellations with partial or full refunds, depending on fare rules. Applicable service fees may be deducted.

How to Cancel

Passengers can cancel bookings for flights departing from Kansai International Airport via the airline’s website, ticketing offices, or customer service hotline using the booking reference.

Refund Policy:

Eligible Refunds

Refunds are issued for qualifying tickets, flight cancellations initiated by the airline, or schedule disruptions affecting departures from Kansai International Airport. Refundable components may include ticket value, taxes, and unused services.

Refund Processing and Timing

Approved refunds are returned to the original payment method. Processing times depend on the payment channel and banking procedures.

Ancillary Services Refund

Optional service fees such as prepaid baggage or seat selection are refunded only when flights are canceled by the airline. Voluntary cancellations do not qualify for ancillary refunds unless stated in fare conditions.

For more detailed assistance on cancellation and refund terms, please contact Xiamen Air Japan Office directly at Tel: +81 6 6448 7666.