Xiamen Air Lost and Found

Lost and Found

Passengers who misplace items during travel with Xiamen Air or within Kansai International Airport can report and recover belongings through established procedures.

Items Left on Board the Aircraft

Items left onboard Xiamen Air flights arriving at Kansai International Airport are collected by cabin crew after disembarkation and handed over to ground staff for documentation and storage.

Items Lost at the Airport

Items misplaced within terminal areas such as check-in counters, security checkpoints, or boarding gates are handled by Kansai International Airport’s lost and found office.

Baggage-Related Lost Property

Passengers must report delayed or missing checked baggage immediately upon arrival at the baggage service counter. A Property Irregularity Report (PIR) is issued to initiate tracking procedures.

Reporting a Lost Item

Passengers are required to provide flight details, baggage tag numbers, and a description of the missing item when submitting a report at Kansai International Airport or through Xiamen Air customer service.

Recovery and Collection

Recovered items are stored for a limited duration. Collection requires valid identification and proof of ownership. Delivery arrangements may be available depending on location.

Passenger Advice

Passengers are advised to carry valuable items in cabin baggage. The airline does not assume responsibility for unsecured personal belongings left onboard or within airport premises.

For further information on lost and found inquiries, please contact Xiamen Air Service Hotline at Tel: +81 6 6448 7666.