Air New Zealand Cancellation and Refund Policy

Cancellation and Refund Policy

Air New Zealand provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

Flexible fares: Can be canceled anytime before departure for a full refund.

Non-refundable fares: Cancellations may provide a travel credit minus service fees.

Reward bookings: Canceling a points booking usually refunds points minus a cancellation fee.

How to Cancel

Use the Manage Booking section on the website or app.

Enter your booking reference to review fare rules, cancel, or request a refund/credit.

Refund Policy

Refunds for eligible tickets go to the original payment method.

Refunds for airline-initiated cancellations are full and automatic.

Processing time: typically 10–15 business days.

Prepaid baggage fees are refunded if the flight is canceled by the airline; otherwise, they may be non-refundable.

For more detailed assistance on cancellation and refund terms, please contact Air New Zealand Japan Office directly at Tel: 0570 015 424 (Local) / +81 3 5521 2770 (Overseas).