Air New Zealand Lost and Found

Lost and Found

If you've lost an item during your Air New Zealand flight or at the airport, Air New Zealand is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Lost in Terminal Public Areas

Lost items in check-in, security, lounges, shops, or restaurants should be reported to KIX Lost & Found / Information Desk. Items are generally retained for up to 3 months.

Visit the Information Counters in Terminal 1 for assistance.

Items Lost Onboard or at the Gate

Report directly to Air New Zealand ground staff at KIX. Provide flight number, date, seat number, and item description.

Collection

Items can be collected in person or authorized for pickup. The airport does not ship items outside Japan.

For further information on lost and found inquiries, please contact Air New Zealand Japan Service Hotline at Tel: 0570 015 424 (Local) / +81 3 5521 2770 (Overseas).