Batik Air Malaysia Cancellation and Refund Policy

Cancellation and Refund Policy

Batik Air Malaysia provides cancellation and refund options based on fare conditions. The main policy details are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Bookings may be canceled within 24 hours of purchase if fare conditions permit.

Non-refundable Tickets

Certain fare types do not allow refunds after cancellation, subject to ticket rules.

Refundable Tickets

Eligible fares allow cancellations with refunds issued after applicable deductions.

How to Cancel

Flight cancellations or changes for departures from Kansai International Airport can be completed via the airline website, ticket offices, or customer service using the booking reference.

Refund Policy

Eligible Refunds

Refunds are issued for qualifying fares, airline-initiated cancellations, or schedule changes. Unused taxes and selected ancillary services may also be refunded.

Processing Time

Refunds are returned to the original payment method. Processing duration depends on financial institutions.

Baggage Fee Refunds

Prepaid baggage fees are refunded only when the airline cancels the flight. Voluntary cancellations are not eligible.

For more detailed assistance on cancellation and refund terms, please contact Batik Air Malaysia Customer Care Centre at Whatsapp: +60 19 466 2222 (chat only).