Batik Air Malaysia Lost and Found

Lost and Found

If an item is lost during a Batik Air Malaysia flight or within the airport, assistance is available through the Lost and Found service. Passengers can submit a report for missing belongings and arrange recovery.

Refer to the steps below to report and collect lost items.

Items Left on Board the Aircraft

Items left onboard flights arriving at Kansai International Airport are collected and handed to ground staff for recording and storage.

Items Lost at the Airport

Items misplaced within the terminal are handled by the airport’s lost property office.

Baggage-related Lost Property

Passengers must report delayed or missing checked baggage immediately upon arrival. A Property Irregularity Report (PIR) is issued for tracking.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a description of the missing item when submitting a report.

Recovery and Collection

Recovered items are stored for a limited period. Identification and proof of ownership are required for collection. Delivery arrangements may be available.

Passengers are advised to keep valuables in cabin baggage.

For further information on lost and found inquiries, please contact Batik Air Malaysia Customer Care Centre at Whatsapp: +60 19 466 2222 (chat only).