Japan Airlines Guangzhou Office

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Japan Airlines Co., Ltd. (JAL) (日本航空株式会社), commonly known as JAL (日航), is Japan’s flag carrier and a major international airline. As of April 2026, it operates flights to around 100 destinations worldwide, including China.

Contact Japan Airlines

Japan Airlines operates regular flights between Guangzhou and Tokyo.

Japan Airlines Guangzhou Contact Information
Guangzhou Office Room W213 2/F Pullman Hotel Guangzhou Baiyun International Airport Guangzhou 510470 China Tel: +86-020-3607-0282 / 0682 / 0683 (Sales & Reservation) Fax: +86-020-3607-0689 Office Hours: 9:00 am - 6:00 pm (Monday - Friday, Closed on Weekend & Public Holidays) Reservations and Information / JAL Mileage Bank Center Tel: 4001 27 2470 (03 6700 0604) (Japanese Language) Tel: +86 400 842 3631 (03 6700 0603) (English Language) Tel: +86 400 842 3630 (03 6700 0602) (Chinese Language) Office Hours: 8:00 am - 6:00 pm (daily) Note: If the above number is unavailable, please call +81 6 7633 4129 (international charges apply; Japanese only). Airport Name: Guangzhou Baiyun International Airport

Japan Airlines Guangzhou Contact Information

Guangzhou Office

Room W213 2/F
Pullman Hotel
Guangzhou Baiyun International Airport
Guangzhou 510470
China

Tel: +86-020-3607-0282 / 0682 / 0683 (Sales & Reservation)

Fax: +86-020-3607-0689

Office Hours: 9:00 am - 6:00 pm (Monday - Friday, Closed on Weekend & Public Holidays)

Reservations and Information / JAL Mileage Bank Center

Tel: 4001 27 2470 (03 6700 0604) (Japanese Language)

Tel: +86 400 842 3631 (03 6700 0603) (English Language)

Tel: +86 400 842 3630 (03 6700 0602) (Chinese Language)

Office Hours: 8:00 am - 6:00 pm (daily)

Note: If the above number is unavailable, please call +81 6 7633 4129 (international charges apply; Japanese only).

Airport Name: Guangzhou Baiyun International Airport

Customer inquiries handled by Japan Airlines Guangzhou Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
JAL Codeshare
JAL Duty Free
Promotional Fares
Animals and Pets
JAL Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seating Enquiries
JAL Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Cancellations and Refunds
Travel Insurance
Oneworld® Codeshare
JAL Mileage Bank

If a local agent is unable to assist with your enquiries, please contact Japan Airlines Customer Service in Tokyo as listed below.

Head Office (HQ)	Tel	Office Hours
Japan Airlines 4-11, Higashi Shinagawa 2-Chrome, Shinagawa-ku Tokyo, 140-8605 Japan	0570 025 121 (within Japan) +81 3 6733 3062 (from Overseas)	8:00 am - 7:00 pm daily

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