Japan Airlines Ho Chi Minh City Office

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Japan Airlines Co., Ltd. (JAL) (日本航空株式会社), commonly known as JAL (日航), is Japan’s flag carrier and a major international airline. As of April 2026, it operates flights to around 100 destinations worldwide, including Vietnam.

Contact Japan Airlines

Japan Airlines operates regular flights between Ho Chi Minh City and Tokyo.

Japan Airlines Ho Chi Minh City Contact Information
Ho Chi Minh City Office Reservations and Information / JAL Mileage Bank Center Tel: 1 800 599925 / +84 (28) 3842 2161 (Japanese Language) Tel: +842 47 7799 042 (English / Chinese Language) Office Hours: 7:00 am - 5:00 pm (daily) Tel: +84 28 3842 3362* (Vietnamese Language) Office Hours: 9:00 am - 5:00 pm (Monday - Fridays, Closed on Weekend & Public Holidays) Note: Ticketing Counter services in Ho Chi Minh City have been permanently closed effective from 1 April 2016. If not connect to the above number, please call +81 6 7633 4129 (International Call Charges Apply / Japanese) * Domestic call charges may apply. Airport Name: Tan Son Nhat International Airport (Ho Chi Minh City)

Japan Airlines Ho Chi Minh City Contact Information

Ho Chi Minh City Office

Reservations and Information / JAL Mileage Bank Center

Tel: 1 800 599925 / +84 (28) 3842 2161 (Japanese Language)

Tel: +842 47 7799 042 (English / Chinese Language)

Office Hours: 7:00 am - 5:00 pm (daily)

Tel: +84 28 3842 3362* (Vietnamese Language)

Office Hours: 9:00 am - 5:00 pm (Monday - Fridays, Closed on Weekend & Public Holidays)

Note: Ticketing Counter services in Ho Chi Minh City have been permanently closed effective from 1 April 2016. If not connect to the above number, please call +81 6 7633 4129 (International Call Charges Apply / Japanese)

* Domestic call charges may apply.

Airport Name: Tan Son Nhat International Airport (Ho Chi Minh City)

Customer inquiries handled by Japan Airlines Ho Chi Minh City Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
JAL Codeshare
JAL Duty Free
Promotional Fares
Animals and Pets
JAL Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seating Enquiries
JAL Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Cancellations and Refunds
Travel Insurance
Oneworld® Codeshare
JAL Mileage Bank

If a local agent is unable to assist with your enquiries, please contact Japan Airlines Customer Service in Tokyo as listed below.

Head Office (HQ)	Tel	Office Hours
Japan Airlines 4-11, Higashi Shinagawa 2-Chrome, Shinagawa-ku Tokyo, 140-8605 Japan	0570 025 121 (within Japan) +81 3 6733 3062 (from Overseas)	8:00 am - 7:00 pm daily

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