Japan Airlines Hong Kong Office

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Japan Airlines Co., Ltd. (JAL) (日本航空株式会社), commonly known as JAL (日航), is Japan’s flag carrier and a major international airline. As of April 2026, it operates flights to around 100 destinations worldwide, including Hong Kong.

Contact Japan Airlines

Japan Airlines operates regular flights between Hong Kong and Tokyo.

Japan Airlines Hong Kong Contact Information
Hong Kong Office Reservations and Information / JAL Mileage Bank Center Tel: 800 90 5853 (Japanese Language) / +852 2603 9898 (English / Chinese Language) Office Hours: 8:00 am - 8:00 pm (daily) Note: If the above number is unavailable, please call +81 6 7633 4129 (international charges apply; Japanese only). Airport Name: Hong Kong International Airport

Customer inquiries handled by Japan Airlines Hong Kong Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
JAL Codeshare
JAL Duty Free
Promotional Fares
Animals and Pets
JAL Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seating Enquiries
JAL Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Cancellations and Refunds
Travel Insurance
Oneworld® Codeshare
JAL Mileage Bank

If a local agent is unable to assist with your enquiries, please contact Japan Airlines Customer Service in Tokyo as listed below.

Head Office (HQ)	Tel	Office Hours
Japan Airlines 4-11, Higashi Shinagawa 2-Chrome, Shinagawa-ku Tokyo, 140-8605 Japan	0570 025 121 (within Japan) +81 3 6733 3062 (from Overseas)	8:00 am - 7:00 pm daily

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