Japan Airlines New York Office
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Japan Airlines Co., Ltd. (JAL) (日本航空株式会社), commonly known as JAL (日航), is
Japan’s flag carrier and a major international airline. As of April 2026, it
operates flights to around 100 destinations worldwide, including
United States of America (USA).
Contact Japan Airlines
Japan Airlines operates regular flights between New York and Tokyo.
| Japan Airlines New York Contact Information |
|---|
New York Office Tel: +1-800-JAL-FONE (1-800-525-3663*) (Japanese / English Language) Tel: +1-310-607-4160 (Outside the US / Canada, Charges apply) JAL Customer Service & Support Center 300 Continental Boulevard, Suite 401 El Segundo, CA 90245 California, United States Tel: 1-800-525-3663 Office Hours Reservations & Information (including award ticket, baggage, lost and found) 5:00 am - 6:00 pm (Daily, Pacific Time) JAL Mileage Bank Center 9:00 am - 7:00 pm (Monday - Friday, Pacific Time) Weekend and Holidays closed. Eastern Time: +3 hours, Central Time: +2 hours Hawaiian Time: -2 hours (DST) / -3 hours Note: If the above number is unavailable, please call +81 6 7633 4129 (international charges apply; Japanese only). Airport Name: John F. Kennedy International Airport (New York) |
Customer inquiries handled by Japan Airlines New York Office including:
- Flight Ticket Booking
- Flight Ticket Cancellation
- Flight Ticket Rescheduling
- Web / Online Check-in
- Airport Counter Check-in
- Kiosk Check-in
- Unaccompanied Minor
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Missing Luggage
- Immigration Services
- In-Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- JAL Codeshare
- JAL Duty Free
- Promotional Fares
- Animals and Pets
- JAL Lounges
- Concierge Services
- Airport Transfers
- Sports Equipment
- Airport Transportation
- Seating Enquiries
- JAL Mobile App
- Visa on Arrival
- Transit Information
- In-Flight Duty Free
- Cancellations and Refunds
- Travel Insurance
- Oneworld® Codeshare
- JAL Mileage Bank
If a local agent is unable to assist with your enquiries, please contact Japan Airlines Customer Service in Tokyo as listed below.
| Head Office (HQ) | Tel | Office Hours |
|---|---|---|
|
Japan Airlines 4-11, Higashi Shinagawa 2-Chrome, Shinagawa-ku Tokyo, 140-8605 Japan |
0570 025 121 (within Japan) +81 3 6733 3062 (from Overseas) |
8:00 am - 7:00 pm daily |
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