Japan Airlines São Paulo Office

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Japan Airlines Co., Ltd. (JAL) (日本航空株式会社), commonly known as JAL (日航), is Japan’s flag carrier and a major international airline. As of April 2026, it operates flights to around 100 destinations worldwide, including Brazil.

Contact Japan Airlines

Japan Airlines operates regular flights between São Paulo and Tokyo.

Japan Airlines São Paulo Contact Information
São Paulo Office Avenida Paulista 542 - 3º andar - São Paulo SP - Brasil CEP 01310-000 Tel: +55-011-3175-2250 (Reservation, Portuguese Language) Tel: +55-011-3175-2255 (JAL Mileage Bank, Portuguese Language) Office Hours: 9:00 am - 12:00 pm / 1:00 pm - 6:00 pm (Monday - Friday) Reservations and Information / JAL Mileage Bank Center Toll-Free Tel: 0800-892-2203 (Japanese / English Language) Please refer to USA for Office Hours. Toll-Free number is connected to JMB Center in the U.S. Note: If the above number is unavailable, please call +81 6 7633 4129 (international charges apply; Japanese only). Airport Name: São Paulo–Guarulhos International Airport

Japan Airlines São Paulo Contact Information

São Paulo Office

Avenida Paulista
542 - 3º andar - São Paulo
SP - Brasil CEP 01310-000

Tel: +55-011-3175-2250 (Reservation, Portuguese Language)

Tel: +55-011-3175-2255 (JAL Mileage Bank, Portuguese Language)

Office Hours: 9:00 am - 12:00 pm / 1:00 pm - 6:00 pm (Monday - Friday)

Reservations and Information / JAL Mileage Bank Center

Toll-Free Tel: 0800-892-2203 (Japanese / English Language)

Please refer to USA for Office Hours. Toll-Free number is connected to JMB Center in the U.S.

Note: If the above number is unavailable, please call +81 6 7633 4129 (international charges apply; Japanese only).

Airport Name: São Paulo–Guarulhos International Airport

Customer inquiries handled by Japan Airlines São Paulo Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
JAL Codeshare
JAL Duty Free
Promotional Fares
Animals and Pets
JAL Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seating Enquiries
JAL Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Cancellations and Refunds
Travel Insurance
Oneworld® Codeshare
JAL Mileage Bank

If a local agent is unable to assist with your enquiries, please contact Japan Airlines Customer Service in Tokyo as listed below.

Head Office (HQ)	Tel	Office Hours
Japan Airlines 4-11, Higashi Shinagawa 2-Chrome, Shinagawa-ku Tokyo, 140-8605 Japan	0570 025 121 (within Japan) +81 3 6733 3062 (from Overseas)	8:00 am - 7:00 pm daily

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