Japan Airlines Vancouver Office

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Japan Airlines Co., Ltd. (JAL) (日本航空株式会社), commonly known as JAL (日航), is Japan’s flag carrier and a major international airline. As of April 2026, it operates flights to around 100 destinations worldwide, including Canada.

Japan Airlines

Contact Japan Airlines

Japan Airlines operates regular flights between Vancouver and Tokyo.

Japan Airlines Vancouver Contact Information

Vancouver Office

Tel: +1-800-JAL-FONE (1-800-525-3663*) (Japanese / English Language)

Tel: +1-310-607-4160 (Outside the US / Canada, Charges apply)

JAL Customer Service & Support Center

300 Continental Boulevard, Suite 401
El Segundo, CA 90245
California, United States

Tel: 1-800-525-3663

Office Hours

Reservations & Information (including award ticket, baggage, lost and found)

 5:00 am - 6:00 pm (Daily, Pacific Time)

JAL Mileage Bank Center

9:00 am - 7:00 pm (Monday - Friday, Pacific Time)

Weekend and Holidays closed.

Eastern Time: +3 hours, Central Time: +2 hours

Hawaiian Time: -2 hours (DST) / -3 hours

Note: If the above number is unavailable, please call +81 6 7633 4129 (international charges apply; Japanese only).

Airport Name: Vancouver International Airport

Customer inquiries handled by Japan Airlines Vancouver Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • JAL Codeshare
  • JAL Duty Free
  • Promotional Fares
  • Animals and Pets
  • JAL Lounges
  • Concierge Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seating Enquiries
  • JAL Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Cancellations and Refunds
  • Travel Insurance
  • Oneworld® Codeshare
  • JAL Mileage Bank

If a local agent is unable to assist with your enquiries, please contact Japan Airlines Customer Service in Tokyo as listed below.

Head Office (HQ) Tel Office Hours
Japan Airlines
4-11, Higashi Shinagawa
2-Chrome, Shinagawa-ku
Tokyo, 140-8605
Japan		 0570 025 121 (within Japan)
+81 3 6733 3062 (from Overseas)		 8:00 am - 7:00 pm daily


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