Japan Airlines Mexico City Office

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Japan Airlines Co., Ltd. (JAL) (日本航空株式会社), commonly known as JAL (日航), is Japan’s flag carrier and a major international airline. As of April 2026, it operates flights to around 100 destinations worldwide, including Mexico.

Contact Japan Airlines

Japan Airlines operates regular flights between Mexico City and Tokyo.

Japan Airlines Mexico City Contact Information
Mexico City Office Reservations and Information / JAL Mileage Bank Center Tel: 800-681-9230 (Reservations / JAL Mileage Bank) (Japanese, English Language) Please refer to New York Office for Office Hours. Note: Toll-Free number is connected to New York, USA. If not connect to the above number, please call +81 6 7633 4129 (International Call Charges Apply / Japanese) Airport Name: Mexico City International Airport

Japan Airlines Mexico City Contact Information

Mexico City Office

Reservations and Information / JAL Mileage Bank Center

Tel: 800-681-9230 (Reservations / JAL Mileage Bank) (Japanese, English Language)

Please refer to New York Office for Office Hours.

Note: Toll-Free number is connected to New York, USA. If not connect to the above number, please call +81 6 7633 4129 (International Call Charges Apply / Japanese)

Airport Name: Mexico City International Airport

Customer inquiries handled by Japan Airlines Mexico City Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
JAL Codeshare
JAL Duty Free
Promotional Fares
Animals and Pets
JAL Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seating Enquiries
JAL Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Cancellations and Refunds
Travel Insurance
Oneworld® Codeshare
JAL Mileage Bank

If a local agent is unable to assist with your enquiries, please contact Japan Airlines Customer Service in Tokyo as listed below.

Head Office (HQ)	Tel	Office Hours
Japan Airlines 4-11, Higashi Shinagawa 2-Chrome, Shinagawa-ku Tokyo, 140-8605 Japan	0570 025 121 (within Japan) +81 3 6733 3062 (from Overseas)	8:00 am - 7:00 pm daily

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